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Ronald van Haaften By Ronald van Haaften
Ronald van Haaften

Generic closure questions

The customer satisfaction survey questionnaire is constructed along the modified ECSI model using generic opening questions, causal model driver & result questions, and generic closure questions. You can use the model/image below to navigate to the individual components.

Customer satisfaction model - closure

Quality improvement

Question 26. What suggestions do you have to improve your satisfaction with our product/service?

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