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  5. List of tables customer satisfaction
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Ronald van Haaften By Ronald van Haaften
Ronald van Haaften

List of tables

  • Table 1 Classification of purchase-related perceived costs and benefits
  • Table 2 Study & research of value perception
  • Table 3 Latent and manifest variables SCSB
  • Table 4 Exogenous and endogenous variables SCSB
  • Table 5 Latent and manifest variables ACSI
  • Table 6 Exogenous and endogenous variables ACSI
  • Table 7 Latent and manifest variables NCSB
  • Table 8 Exogenous and endogenous variables NCSB
  • Table 9 Latent and manifest variables ECSI
  • Table 10 Exogenous and endogenous variables ECSI
  • Table 11 Latent variables comparison table
  • Table 12 Endogenous and exogenous variables comparison table
  • Table 13 CSI comparison - generic qualities
  • Table 14 National CSI model platforms
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