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Details: Written by Ronald van Haaften

List of tables

Table 1 Classification of purchase-related perceived costs and benefits
Table 2 Study & research of value perception
Table 3 Latent and manifest variables SCSB
Table 4 Exogenous and endogenous variables SCSB
Table 5 Latent and manifest variables ACSI
Table 6 Exogenous and endogenous variables ACSI
Table 7 Latent and manifest variables NCSB
Table 8 Exogenous and endogenous variables NCSB
Table 9 Latent and manifest variables ECSI
Table 10 Exogenous and endogenous variables ECSI
Table 11 Latent variables comparison table
Table 12 Endogenous and exogenous variables comparison table
Table 13 CSI comparison - generic qualities
Table 14 National CSI model platforms

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Customer satisfaction models

List of tables