2.1.5.8 Product value and product choice

A number of studies investigated how value perceptions are formed and how these perceptions influence product choice. For example, a study by Sweeney et al. (1999) showed the role perceived risk has in the quality-value relationship for durable goods. They concluded that consumers do not only consider the immediate benefits and sacrifices, but also contemplate about the longer-term implications of the product's ownership, including performance and financial risk. Perceived risk is considered a sacrifice, as it involves psychological costs. The results showed that product quality, relative price (i.e. relative to products with similar features), risk and functional and technical service quality defined perceived value. Perceived risk played an important role in the quality-value relationship; it was found to be a significant mediator of this relationship. Product and service quality reduced perceptions of risk, which, in turn, affected perceived product value. Additionally, the mediating role of perceived value was questioned; thus, whether it was necessary to include perceived value as a mediator, or whether it was possible to directly link service quality, merchandise quality, risk and relative price with willingness-to-buy. The results indicated that perceived value was found to be significant mediator and should be included.

Teas and Agarwal (2000) also researched the antecedents of perceived product value. Their model included perceived quality and perceived sacrifice that indirectly influenced perceived value through perceptions of performance and financial risk. Perceived quality was negatively related to performance risk, whereas price was positively associated with financial sacrifice, as well as perceived quality (dual effect of price). The results demonstrate that perceived quality and perceive sacrifice have an indirect effect on perceived product value through performance risk and financial risk.

Table 2 Study & research of value perception

Study
Agarwal and Teas (2001)
Baker et al. (2002)
Bolton and Drew (1991)
Chang and Wildt (1994)
Chen and Dubinsky (2003)
Cronin et al.(2000)
Dodds,Monroe and Grewal (1991)
Kerin, Jain and Howard (1992)
Sirohi, McLaughlin and Wittink (1998)
Sweeney, Soutar and Johnson (1999)
Teas and Agarwal (2000)
Service
quality
 
Interpersonal service quality
Service quality
Quality
Customer service
Service quality
 
 
Service quality
Technical and functional service quality
Perceived quality
Merchan-dise quality
Product quality
Merchandise quality
 
Quality
Product quality
 
Product quality
Merchandise quality
Merchandise quality
Product quality
 
Monetary
price
Price
Monetary price
Sacrifice
Price
Product price
Sacrifice
Sacrifice
Price
Relative price and promotions
Relative price
Sacrifice
Time /
effort
cost
 
Time/effort costs
Sacrifice
 
Valence of experience
Sacrifice
Sacrifice
Shopping experience
 
 
Sacrifice
Pshygo-logical cost
Performance risk financial risk
Psychic costs
Sacrifice
 
Perceived risk
Sacrifice
Sacrifice
Shopping experience
 
Performance / financial risk
Sacrifice
Enjoyment
 
 
 
 
Valence of experience
 
 
Shopping experience