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Display # 
Title Author Hits
Preface customer satisfaction survey Written by Ronald van Haaften 1553
Survey equation model Written by Ronald van Haaften 695
Customer satisfaction survey process Written by Ronald van Haaften 2220
Customer survey email invitation Written by Ronald van Haaften 797
Survey response rate Written by Ronald van Haaften 674
What is behind the survey questionnaire? Written by Ronald van Haaften 846
Generic opening questions Written by Ronald van Haaften 709
Causal model driver questions Written by Ronald van Haaften 919
Causal model result questions Written by Ronald van Haaften 986
Generic closure questions Written by Ronald van Haaften 683
How to calculate the survey results Written by Ronald van Haaften 588
The Mean Written by Ronald van Haaften 571
The Median Written by Ronald van Haaften 719
The Mode Written by Ronald van Haaften 547
The range Written by Ronald van Haaften 576
The score per latent variable Written by Ronald van Haaften 678
The Net Promotor Score - NPS Written by Ronald van Haaften 675
The standard deviation Written by Ronald van Haaften 598
The variance Written by Ronald van Haaften 576

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